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Legal

Privacy Policy

Effective Date: June 2026

1. Introduction

Welcome to Ideal Caterers ("Ideal Caterers", "Company", "we", "our", or "us").

Established in 1984, Ideal Caterers has been serving customers for decades across various catering, food service, event catering, packed meal, corporate catering, and related hospitality services.

We respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, process, and safeguard your information when you visit our website, contact us, submit enquiries, engage our services, communicate through WhatsApp, telephone, email, social media platforms, or interact with our advertisements and marketing campaigns.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Information

  • Name
  • Mobile Number
  • Email Address
  • Company Name
  • Event Details
  • Event Date
  • Event Location
  • Delivery Address
  • Billing Information
  • GST Details (if applicable)
  • Communication Preferences

Technical Information

  • IP Address
  • Device Information
  • Browser Type
  • Operating System
  • Website Activity
  • Referral Source
  • Geographic Location
  • Website Usage Statistics

3. How We Collect Information

  • Website Contact Forms
  • Enquiry Forms
  • Quotation Requests
  • WhatsApp Communications
  • Telephone Calls
  • Email Correspondence
  • Social Media Messages
  • Event Bookings
  • Customer Feedback Forms
  • Google Lead Forms
  • Meta (Facebook and Instagram) Lead Forms
  • Offline Interactions and Business Meetings
  • Referrals and Existing Customer Records

4. Existing Customers and Historical Customer Records

As Ideal Caterers has been operating since 1984, we may maintain customer records, enquiry records, event records, and business contacts collected through legitimate business interactions over the years.

If you have previously engaged with Ideal Caterers, requested quotations, attended events catered by us, communicated with us, referred customers to us, or otherwise interacted with our business, we may contact you regarding:

  • Service Updates
  • Menu Updates
  • Event Services
  • New Offerings
  • Promotional Campaigns
  • Seasonal Offers
  • Customer Service Communications
  • Business Announcements

If you no longer wish to receive such communications, you may opt out at any time by contacting us.

5. Purpose of Data Collection

  • Respond to enquiries
  • Prepare quotations
  • Deliver catering services
  • Process orders and bookings
  • Coordinate events
  • Improve customer experience
  • Send service-related updates
  • Conduct customer support activities
  • Improve marketing effectiveness
  • Comply with legal and regulatory obligations
  • Maintain customer relationship records

6. Marketing and Communication Consent

By submitting any enquiry, quotation request, event booking request, website form, Meta Lead Form, Google Lead Form, WhatsApp message, telephone enquiry, email enquiry, social media enquiry, or by engaging with Ideal Caterers, you consent to receiving communications from us through:

  • WhatsApp Messages
  • WhatsApp Broadcast Messages
  • SMS
  • Telephone Calls
  • Email Communications
  • Marketing Automation Platforms

Such communications may include Quotations, Booking Confirmations, Service Updates, Event Coordination, Promotional Offers, Menu Announcements, Educational Content, Customer Surveys and Business Updates.

7. Meta, Google and Advertising Platforms

  • Meta Pixel
  • Facebook Advertising
  • Instagram Advertising
  • Meta Conversion API
  • Google Analytics
  • Google Ads
  • Google Tag Manager
  • Google Conversion Tracking
  • YouTube Advertising
  • Other Digital Marketing Platforms

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website performance, understand visitor behaviour, personalize user experience, measure marketing effectiveness and enhance website functionality.

9. Information Sharing

Ideal Caterers does not sell personal information.

We may share information with trusted third-party service providers including Website Hosting Providers, CRM Providers, WhatsApp Business Service Providers, Marketing Automation Platforms, Payment Service Providers, Delivery Partners, Event Partners and Advertising Platforms.

10. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information.

11. Data Retention

We retain customer information for as long as reasonably necessary to deliver services, maintain business records, support customer relationships, comply with legal obligations, resolve disputes and improve future services.

12. Your Rights

  • Access to your information
  • Correction of inaccurate information
  • Deletion of information where legally permissible
  • Withdrawal of marketing consent
  • Restriction of data processing

13. Third-Party Websites

Our website may contain links to external websites. Ideal Caterers is not responsible for the privacy practices, content, security, or policies of third-party websites.

14. Unauthorized Representations and Liability Disclaimer

Ideal Caterers shall not be responsible or liable for any commitments, promises, representations, agreements, financial transactions, offers, communications, or actions purportedly made on behalf of Ideal Caterers by any employee, agent, contractor, consultant, associate, intermediary, third party, or any other person unless such action has been expressly authorized in writing by an authorized representative of Ideal Caterers.

15. Changes to This Privacy Policy

Ideal Caterers reserves the right to modify or update this Privacy Policy at any time. Any changes will be published on our website with an updated effective date.

16. Contact Information

Ideal Caterers

Email: info@theidealcaterers.com

Phone: +91 98460 19536

AMK Towers
66/4367, Padma Junction
M.G. Road
Ernakulam, Kerala 682035
India

Website: www.theidealcaterers.com

Consent Statement

By submitting any enquiry, quotation request, booking request, contact form, Meta Lead Form, Google Lead Form, WhatsApp message, email enquiry, telephone enquiry, or by engaging with Ideal Caterers in any manner, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, processing, storage, and use of your information as described herein.